Some users have problems with CALSoft 5 recognizing CALPlex on their computer, they were able to recognize CALPlex when using CALSoft 32. If that is your problem please follow these instructions:
Open CALSoft 32 - Collect
- Go to Edit | Preferences Menu and Go to the Collect Tab
- Please write down the COM Port that is displayed
Open CALSoft 5 (make sure the CALPlex is connected and powered on)
- From the Main Screen select Preferences link at the bottom of the main dashboard and go to the Collect Tab
- Input the COM Port value that you had from CALSoft 32 Collect
- Select Detect and you should now detect the CALPlex
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